Coredian - Case Studies

Bank M&A

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Case Study: Executing a Seamless Technology Integration for a Large Bank Acquisition

Context

A leading regional bank acquired a $100B institution, deciding to decommission the acquired bank’s technology ecosystem by migrating all customer data to its existing systems.

Challenge

The acquiring bank faced significant hurdles, including:

Lack of Institutional Knowledge: With no prior experience in large-scale bank acquisitions, the organization became heavily reliant on expensive external consultants who added little value.
Regulatory Delays: Prolonged approval timelines created challenges in conversion planning and execution, compounding operational complexities.

Outcomes

Through meticulous planning, focus on data quality and an unwavering commitment to execution excellence, the conversion was successfully completed and recognized as an industry-leading achievement. Key outcomes included:

World-Class Recognition: The program earned accolades from industry analysts, observers, and prestigious awards.
Rapid Program Closure: The conversion program office was disbanded within a month of completion, with no residual customer impacts or unresolved issues.

This success story demonstrates the power of strategic planning and disciplined execution, showcasing how even the most complex integrations can achieve exceptional results.

Credit Card Insourcing

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Case Study: Transforming Credit Card Operations with Self-Issuance Capability

Context

A leading bank made the strategic decision to buy back its white-label credit card portfolio, develop an end-to-end technology infrastructure, and convert its legacy cards to a modern self-issuing platform.

Challenges

The initiative encountered several obstacles, including:

Knowledge Gaps: The lack of institutional expertise in credit card technology forced reliance on a large team of external consultants, significantly inflating program costs.
Execution Inefficiencies: Inexperienced consultant teams and limited domain knowledge led to delays, missteps, and confusion in execution.

Outcomes

After decisive changes to the program structure and a comprehensive replanning of phases, the bank achieved remarkable results:

Timely Delivery: The program was successfully delivered within the original timeline despite early setbacks.
Seamless Transition: New credit cards were issued on schedule, and the legacy portfolio was fully migrated to the new platform within three months of go-live.

This project underscores the importance of expert leadership, adaptive planning, and a clear focus on execution excellence to overcome challenges and deliver transformative outcomes.

Core Banking

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Case Study 1: Modernizing Digital Banking with a New Core System Integration

Context

A forward-looking bank embarked on an ambitious initiative to rewrite its online and mobile banking platforms. Rather than building on the existing core system, the bank opted to deploy a modern core banking platform for deposits and loan processing, ensuring future scalability and innovation.

Challenges

The bank faced a complex dual transformation:

Re-platforming Digital Banking: Redesigning the online and mobile platforms required careful alignment with evolving customer expectations.
Replacing the Core System: Introducing a modern core system demanded innovative strategies to manage integration and phased migrations without disrupting ongoing operations.

Outcomes

Through strategic planning and meticulous execution, the bank successfully delivered:

New Core Deployment: The modern core system was launched, providing a robust foundation for deposits and loan processing.
Seamless Integration: The new digital banking platform was tightly integrated with the core system’s integration layer, ensuring a frictionless user experience.
Future-Ready Scalability: The integration strategy enabled the bank to plan phased migrations of deposits and loans to the new core, minimizing risk and ensuring operational continuity.

This transformation highlights the bank’s ability to navigate complex challenges and deliver a future-ready digital and core banking ecosystem.

Case Study 2: Pivoting to Success with a Modern Core System

Context

A leading bank partnered with a global technology company to develop a market-leading payments platform on a modern core while charting a roadmap for legacy core modernization.

Challenges

The initiative faced a major setback when the technology partner exited mid-project, leaving the bank with a partially developed core system. This required a strategic pivot to repurpose the modern core for a completely new business use case.

Outcomes

Despite the challenges, the bank achieved transformative results:

New Digital Bank Launch: The modern core system was successfully adapted to power a standalone digital bank, ensuring seamless backend integrations.
Exceptional Performance: The new digital offering exceeded its five-year business targets within just one year of launch.
Core Expertise Development: The project equipped the bank’s team with industry-leading expertise in deploying and managing a modern core system, setting the stage for a progressive modernization of the legacy core.

This case demonstrates the bank's resilience and ability to turn setbacks into opportunities, leveraging innovative thinking and execution excellence to achieve long-term success.

Branch Modernization

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Case Study: Transforming Branch Operations with Modernized Platforms and Infrastructure

Context

A large regional bank with over 1,400 banking centers embarked on a transformative initiative to replace its teller and banker platforms while modernizing network, voice, and end-user infrastructure across its branch network.

Challenges

The project presented significant hurdles, including:

Application Complexity: Multiple legacy branch applications required a staged approach to consolidate incoming transactions into a unified "hub" before implementing the new systems.
Network Scale: The vast branch network necessitated comprehensive infrastructure upgrades and on-site changes to ensure readiness for the new platform.

Outcomes

The program achieved its goals through meticulous planning and execution:

Innovative Build and Test: Over 18 months, the team designed, built, and rigorously tested the new platform, ensuring it met the bank's operational needs.
Infrastructure Modernization: All branch networks were upgraded to support the new applications, with environments prepared in advance for a seamless transition.
Swift Deployment: Branch changes and platform implementation were executed over three months, culminating in a successful cutover of all 1,400+ branches to the new system.

This transformation showcases the bank’s ability to modernize its operations at scale, delivering enhanced efficiency and a unified experience across its extensive branch network.

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